Privacy Policy.
A note before you read: Symmetricly is a clinical practice. Information you share with us as a patient or client is also protected by HIPAA and our Notice of Privacy Practices, which governs protected health information specifically. This Privacy Policy covers the information we collect through our website and general business operations.
Contents
1. Scope of this Policy
This Privacy Policy describes how Symmetricly ("we," "us," or "our") collects, uses, and shares information when you visit our website, complete an inquiry form, schedule a call, or otherwise interact with us through our website or general business communications.
This Policy applies to information collected on joinsymmetricly.com and related Symmetricly-operated web properties. Information you provide to us in the course of receiving clinical services is also governed by HIPAA and our separate Notice of Privacy Practices.
2. Information We Collect
Information you provide directly
When you complete our inquiry form, schedule a call, or otherwise contact us, you may provide:
- Names (yours, your partner's, and your designated coordinator if applicable)
- Contact information (email address, phone number)
- Information about your relationship situation, challenges, and goals
- Scheduling preferences and timeline
- Information about who will coordinate scheduling (you, a spouse, an assistant, or another party)
- Any additional information you choose to share in optional fields
Information collected automatically
When you visit our website, we may automatically collect:
- Device and browser information (type, version, operating system)
- IP address and approximate geographic location
- Pages viewed, links clicked, and time spent on the site
- Referring website (where you came from)
- Cookies and similar tracking technologies (see Cookies and Tracking)
Information from third parties
We may receive information about you from:
- Our analytics and marketing service providers (e.g., Google Analytics)
- Our customer relationship management platform (GoHighLevel, which hosts our inquiry form and scheduling)
- Payment processors (after you become a paying client)
- Public sources or business networking platforms, if relevant to our consulting division
3. How We Use Information
We use the information we collect to:
- Respond to your inquiry and schedule your Private Intake Call
- Reach out to your designated coordinator (spouse, assistant, or other) when you have asked us to
- Provide our services, including private intensives, therapy, and consulting
- Process payments and manage billing
- Communicate with you about your engagement, including reminders, follow-ups, and scheduling changes
- Improve our website, services, and operations
- Comply with legal obligations, including those under HIPAA and Georgia state law
- Protect the rights, safety, and property of Symmetricly, our clients, and others
- Send marketing communications about Symmetricly services, where permitted by law (you can opt out at any time)
4. When We Share Information
We do not sell your personal information. We share information only as described below:
With our service providers
We share information with vendors who help us operate our practice and website, including our customer relationship management platform (GoHighLevel), analytics providers, email and SMS providers, and payment processors. These vendors are contractually required to use information only to provide services to us.
With your designated coordinator
If you indicate on the inquiry form that a spouse, assistant, or other party will coordinate scheduling, we will share limited information with that person (your name and the fact that you have inquired) so they can book the Private Intake Call on your behalf.
For legal and safety reasons
We may share information when required by law, court order, or government request; to comply with reporting obligations (including mandated reporting under Georgia law); or to protect against imminent harm to a person.
In a business transfer
If Symmetricly is involved in a merger, acquisition, sale of assets, or similar transaction, information may be transferred as part of that transaction.
With your consent
We may share information with other parties when you direct us to.
5. Cookies and Tracking
Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve our services. These technologies may be set by us or by our third-party service providers.
Types of cookies we use
- Essential cookies: Required for the site to function (e.g., the inquiry form, the scheduling calendar)
- Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)
- Marketing cookies: May be used to measure the performance of marketing campaigns and ads
Your choices
Most web browsers let you control cookies through browser settings. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect website functionality.
6. How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage with our service providers, role-based access controls within our practice, and HIPAA-compliant practices for protected health information.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. How Long We Keep Information
We keep information for as long as necessary to provide our services, comply with legal obligations (including clinical record retention requirements under Georgia law), resolve disputes, and enforce our agreements.
Clinical records are retained in accordance with Georgia Composite Medical Board and applicable professional licensure requirements. Inquiry and general website information is typically retained for a shorter period unless we have a continuing relationship with you.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of certain information (subject to clinical record retention requirements)
- Object to or restrict certain uses of your information
- Receive a copy of your information in a portable format
- Withdraw consent for marketing communications (use the unsubscribe link in any marketing email, or contact us)
For clinical records, your rights under HIPAA are described in our Notice of Privacy Practices.
To exercise any of these rights, contact us at info@symmetricly.co.
9. Children's Privacy
Our services and website are not directed to children under 18. We do not knowingly collect personal information from children under 18 through our website. If you believe we have collected information from a child under 18, please contact us so we can address it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated through reasonable means, which may include posting a notice on our website or contacting you directly.
11. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your information, contact us at: